Tia FAQs - Your Ultimate Rental Guide

Easy peasy! Just hop onto the app, hit the + symbol, and start uploading those gems. Pictures and videos are key, so make sure your item looks its absolute best. Give all the deets - size, fit, brand and how amazing you felt wearing it. Once you're happy, publish, and voilà - your wardrobe is making you money! 💸

Absolutely! Whether you're a seasoned lender or just testing the waters, your items are always in the spotlight - until you decide otherwise. 📸✨ You have full control over your wardrobe:

• 👗 Hide listings whenever you like - perfect if you’re taking a break or rethinking your fashion lineup.
• ✈️ Holiday mode lets you pause your entire profile while you soak up the sun (or just take a breather).
• 📅 Mark items as unavailable for specific dates if you have plans for them yourself.

Your wardrobe, your rules. 💃✨

Nope – right now we don’t charge a commission, so what you earn is yours to keep! That said, Stripe fees apply and you’ll be paid net of that. So just a heads-up, your payout will reflect that small deduction. Also, be sure to check out the sections below on cleaning and postage fees – you can factor those into your pricing to make sure you're fully covered! Transparency is key, always! 💸

We don’t offer refunds if something doesn’t fit or suit your vibe. We highly recommend that you’re familiar with the brand and its sizing before renting. When in doubt, check the size guides or ask the lender for extra details!

No stress! Just head to your bookings and hit cancel. If it’s within 72 hours of the rental start date, the full fee may still apply at the lender's discretion.

The rental period is entirely up to the members. When submitting a rental request, you’ll choose the number of days you’d like to keep the item. Pricing is set on a per-day basis, so the total cost will depend on the duration of your rental.

Lenders can charge a late fee of up to the daily rental price for each day the item is overdue, at their discretion. So, if you’re running behind, let them know and try to return it ASAP.

Okay, deep breaths! If your piece returns with a bit more character than it left with, chat with the borrower first to figure out a fix. Most times, it's something a little TLC can fix. If it's beyond repair, here’s what to do:

• Snap clear photos and/or take a video of the damage as soon as you notice it. We’ll need these as proof when mediating and finding a fair resolution.
• Talk It Out - Reach out to the borrower and try to come to a fair resolution together. Most issues can be sorted with a friendly chat!
• Get Us Involved -If you can’t agree on a solution, report the damage to us ASAP. We’ll step in to help mediate and find the best outcome. Our policies may kick in to ensure you’re compensated fairly.

Accidents happen, but we’ve got your back. Remember, wear and tear is part of the rental game, but we’re here to make sure everything is handled smoothly and fairly! We aim for a happy ending for all our fashion fairytales!

First of all, don’t panic—accidents happen! Tia currently works on a trust basis, meaning we expect all borrowers to care for items as if they were their own. If something unfortunate happens, here’s what to do:

• Be Honest & Document It - Take clear photos and/or a video of the damage and let the lender know straight away. Transparency is key!
• Talk It Out - Chat with the lender and try to come to a fair resolution together. Most issues can be solved with open communication.
• Get Support If Needed - If you can’t agree on a solution, our team is here to help mediate and find a fair outcome for both sides.

The best policy? Treat every item with care, just like you’d want yours to be treated!

Borrowers are responsible for returning the item on time and in the condition it was received. If an item is lost, stolen, or damaged beyond repair, the borrower is liable for up to the full market value of the item, as per our terms and conditions. If you can’t agree on a resolution together, reach out to us at hello@clubtia.com and we’ll step in to help.

Right now, Tia does not offer deposits or built-in protection, but we’re working on it! In the meantime, we trust our community to treasure each item like it’s their own.

Tia is built on a community of fashion lovers, so reviews and ratings are key! Always check a user’s profile before renting. If something feels off, let us know, reach out to us at hello@clubtia.com.

Not yet, but we’re working on solutions. In the meantime, we highly recommend using tracked shipping and considering personal insurance for high-value items.

Yes, you must be at least 18 years old to rent or lend items on Tia.

Totally understand! We recommend sending your treasures via tracked and insured post. That way, you can keep an eye on its journey and have peace of mind. And don’t forget to snap some pics of your item before sending it off—just in case!

Both lenders and borrowers are responsible for sending items via a reliable tracked method, ensuring it reaches its destination safely and on time. Borrowers should confirm the receipt and lenders confirm return via the marketplace ASAP. We recommend using tracked shipping services for transparency and security. Borrowers usually cover the postage fee (unless the lender offers free shipping as a perk!).

If an item is lost during postage, the responsibility lies with the party arranging the shipment. We encourage the use of tracked shipping to mitigate such risks. In case of disputes, Tia’s support team can assist in finding a fair resolution based on our policies and the evidence provided.

Send it back using the agreed-upon method. Whether it’s by post or a chic hand-off, make sure it gets back to the lender on time and in the same condition.

Tia currently focuses on the Irish market. For now, rentals are limited to users within Ireland. Stay tuned for updates as we grow and let us know where you'd love to see Tia next!

The lender is responsible for all cleaning, ensuring their items are fresh and rental-ready. Borrowers should never attempt to clean a rented item—some fabrics require special care and we don’t want any accidental mishaps! The lender can include cleaning costs in the rental fee, so there are no surprises. And borrowers, please return the items as neatly as you received them.

If an item arrives in a less than loveable condition, snap some pics and contact the lender immediately. If things get tricky, reach out to us for support.

We process all payments securely through Stripe, accepting major credit and debit cards. This ensures a smooth, secure, and swift transaction for both parties. Payments are released to the lender once the rental period ends. You can expect funds to reach your account within 10 working days after the transaction closes smoothly. However, if a dispute is raised by either party, there may be delays in payment release while we investigate and work towards a fair resolution. All money matters are processed through our secure payment partner, Stripe. But don’t worry, we’ve got you if you experience any issues, just get in touch!

Once your rental request is accepted by the lender, your payment method will be charged right away to secure the booking. However, that money doesn’t go straight to the lender. Instead, your payment is held securely by our payment partner, Stripe, and only released after the rental period has ended and both sides have had the chance to confirm that everything went smoothly. This delay helps protect both parties: Lenders know the funds are secured before handing over their items. Borrowers have peace of mind knowing the item must arrive as described for payment to be finalized. If a dispute arises, Tia’s team may step in to mediate before any payout is made. So, yes – you're charged when your booking is accepted, but your funds are held safely until everyone’s happy. 💼✅

A good rule of thumb for pricing is 10-15% of the original retail value, but don’t forget to factor in the brand, condition and demand - if it’s a cult classic, you can price accordingly! This range is a sweet spot that ensures lenders can earn back their investment over time while keeping rentals affordable for borrowers. The rental price is set per day and you should take into account any additional costs you incur, such as dry cleaning or special packaging, to ensure your pricing covers your expenses and remains competitive. Postage is added separately at checkout, with the lender setting the price and the borrower covering the cost.

While Tia does not directly regulate rental prices, our platform provides market insights and feedback from the community to help lenders set competitive and fair prices. We encourage transparency and fairness in pricing to foster a trustworthy and vibrant rental marketplace.

Nope! For your safety and security, all transactions must go through the app. Off-app transactions bypass our secure payment and dispute resolution systems, and we cannot offer support or mediation in such cases.

After the rental ends, both lenders and borrowers can leave feedback. Honest and respectful reviews help our community thrive!

We recommend addressing any concerns raised in a negative review professionally. If you think a review is unfair or violates our guidelines, contact our support team for an evaluation.

We hate glitches as much as you do. If you're having issues with the app, try restarting it or checking for updates. If problems persist, drop us a message at hello@clubtia.com with a screenshot or description of the bug. Our tech team will jump on it ASAP.

While Tia provides a platform, your wardrobe is your business! The contractual relationship is directly between the lender and borrower. If things do get a little, well, awkward, don’t fret, we can help! Reach out if you need support!

Vintage lover, we salute you! Tia is all about fashion in all its forms—we don’t discriminate! If your vintage piece is looking for some love, list it! There’s definitely someone out there dreaming of your retro gem.

Think of your listing like your item’s dating profile. Great photos, a catchy description, and all the lovely details (size, fit, how it makes you feel amazing!!) can make your listing the belle of the ball. Be honest, be real, and show off that unique style!

Don’t lose heart! Sometimes it’s about finding the right match at the right time. Consider tweaking your listing, maybe lower the price a bit, or change up those photos. And remember, fashion is always on the move—what might not be hot one month could be the next big thing the next!

We highly recommend uploading original photos and videos of the item on you or someone wearing it so potential renters can get the full vibe and fit. The more real, the better—it helps others see how it moves, fits, and flatters. Include close-ups of any irregularities, snags, or signs of love, show different angles, and use natural light. Basically, show your item the way you’d want to see it before renting.

The sky’s (almost) the limit! Feel free to rent out as many items as you can handle. Just make sure you can keep up with all the love your wardrobe is getting. More fashion, more fun, right?

Caught feelings? We love when matches are made on Tia, but we’re all about the rental vibe, for now. Keep an eye on our platform and socials for updates—we’ve got big plans!!